About Us

Winky Lux is a joyful makeup and skincare brand founded by Natalie Mackey in 2015. Luxurious, yet accessible, we offer a range of innovative, high-quality beauty formulations with clean and kind ingredients—all designed to deliver real results.

We believe that the spirit of beauty is rooted in play and that thoughtfully manufactured, cruelty-free products can be tools for self care, creative expression and even a way to spark new friendships.

Our goal? To redesign the beauty industry into something more delightful, meaning more transparent supply chains, closer customer relationships and ethically sourced ingredients that still provide real results.

About Shipping

Ordering Winky Lux as a gift this year? Great choice! As always, the holiday season is a busy time for online shopping & shipping. Between the measures everyone is taking to ensure safety amid COVID-19, and the intense volume carriers are working through, you may experience some shipping delays that are out of Winky Lux's control.

To combat these delays as best we can, we have increased our staff and are working diligently to get your product boxed and passed off to the carrier within 24 hours of you placing your order. If possible, we still recommend ordering your Winky Lux products a little earlier than usual to ensure your gifts arrive on time (and get ahead on your holiday shopping, too!). Check out our FAQs for more information on our holiday shipping deadlines.

About Returns

Winky Lux offers a 45 day return policy on all products. You may return any product within 45 days of purchase. Fill out the return form here. We will process it 1-3 business days after we receive your returned product and send you an email confirmation. Please allow up to 14 days for your bank or credit card company to post it to your account. 

About Getting In Touch

We can’t wait to hear from you! Visit our contact page here to learn the best point of contact for your inquiry. In the meantime, consider scheduling a virtual consultation to get personalized recommendations, or see our FAQs—the answer you need might already be there!

 

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